Qount
Role(s)
Position: Technical Writer (One-Man-Band: working on the scaffolding as well as the minutiae of the project)
How did this role help me as an Ops Wizard?
- Documentation Architecture: Built the foundation for a complete docs rebuild, defining structure, taxonomy, and standards for a scalable knowledge base.
- Process Ownership: Took full responsibility for end-to-end documentation without relying on existing frameworks.
- Cross-Team Collaboration: Worked directly with engineers, product managers, and executives to translate technical details into clear, usable information.
- System Thinking: Learned how documentation ties into customer success, support efficiency, and internal training, treating docs as part of the product, not an afterthought.
Industry
Industry: Software: FinTech
Projects
Key Projects:Documentation Rebuild Project
- Description: Rebuild the entire Knowledge Base using legacy documentation and SME help.
- Role in project: Lead and execution.
Team
Working alone, interacting with C-level execs and SMEs
Challenges
Micromanagement
Type of Work
Remote