Qount

Role(s)

Position: Technical Writer (One-Man-Band: working on the scaffolding as well as the minutiae of the project)

How did this role help me as an Ops Wizard?

• Documentation Architecture: Built the foundation for a complete docs rebuild, defining structure, taxonomy, and standards for a scalable knowledge base.
• Process Ownership: Took full responsibility for end-to-end documentation without relying on existing frameworks.
• Cross-Team Collaboration: Worked directly with engineers, product managers, and executives to translate technical details into clear, usable information.
• System Thinking: Learned how documentation ties into customer success, support efficiency, and internal training, treating docs as part of the product, not an afterthought.
  
  

  Industry

  
  Industry: Software: FinTech
  
  

  Projects

  
  Key Projects:
  

  Documentation Rebuild Project

  
  

• Description: Rebuild the entire Knowledge Base using legacy documentation and SME help.
• Role in project: Lead and execution.

Team

Working alone, interacting with C-level execs and SMEs

Challenges

Micromanagement

Type of Work

Remote

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