Company Name: FriendCodes

Role(s)

Position(s): Events - Moderation - Administration - Manager

How did this role help me as a future Documentation Engineer?

This role enhanced my ability to manage and coordinate large teams, develop clear communication protocols, and ensure that complex guidelines were easily understood and implemented by diverse community members.

Industry

Industry: Online Forums: Video Games

Projects

Key Projects:

Moderation Code

• Description: Developed and implemented a code of conduct and moderation policies for the forum to ensure a positive and engaging community environment.
• Role in project: Managed the creation and enforcement of the moderation code, including training and overseeing moderators.
• Outcome: Successfully maintained a high standard of behavior within the community, contributing to a safer and more welcoming environment for all members.
  
  

  Growth

  
  Gained increased responsibilities over time, which enhanced leadership and management skills.
  
  

  Team

  
  Worked with about a dozen people at any given time, coordinating efforts for community events and moderation.
  
  

  Challenges

  
  Managing a large community of 160,000 members presented challenges in maintaining a positive environment and resolving disputes effectively.
  
  

  Type of Work

  
  Remote
  
  

  Impact on Company

  
  Helped establish and maintain a positive community environment, contributing to the forum’s success and growth.
  
  

  Feedback/Recognition

  
  Received several accolades during the yearly awards within the forum community.
  
  

  Lessons Learned

  
  Learned how to manage people effectively, resolve conflicts, and develop clear, enforceable policies.