Company Name: Fig Tree (Call Center)
Role(s)
Position(s): Sales Agent, Collections Agent, Collections Supervisor
How did this role help me as a future Documentation Engineer?
Working at Fig Tree I learned about communication, data analysis, and team management. Interacting with customers while managing my coworkers also enhanced my ability to convey information clearly and handle complex tasks.
Industry
Industry: Services: Legal Accompaniment
Projects
Key Projects:
Team Control Spreadsheet Redesign
- Description: Redesigned the team’s control spreadsheet to improve tracking of collections activities and performance metrics.
- Role in project: Led the redesign and implementation, ensuring it met the team’s needs.
- Outcome: Enhanced efficiency and accuracy in tracking team performance and collection efforts.
Growth
Quickly moved from the Sales team to the Collections team and then promoted to Supervisor, demonstrating adaptability and leadership skills.
Team
Worked in a team of about 7 people, including agents and a supervisor, fostering collaboration and team performance.
Challenges
Transitioning from Sales to Collections was challenging, and managing the collections team required balancing customer service with recovery targets.
Type of Work
On-site
Impact on Company
Recognized by the CEO as one of the most effective team members, contributing to improved collection rates and overall team performance.
Feedback/Recognition
Recognized by the CEO for outstanding performance, highlighting my contributions and effectiveness in the role.
Lessons Learned
Learned the value of standing out from the group, how to effectively manage and motivate a team, and the importance of clear communication and data analysis in achieving targets.