Operations & Systems Documentation Architect
Creator of the Operational Entropy Index (OEI) | Integrator for Founder Transition
I design the operational architecture that lets founders stop being the answer to everything.
Operational Entropy Index (OEI) — a proprietary metric measuring knowledge, tool, and decision misalignment in organizations.
Every company I've worked with has promoted me because I fix things that don't work and build systems that stick.
I've done it across SaaS, fast-growth teams, and organizations running on founder dependency.
I move fast. I don't oversell. I diagnose the real problem and solve it.
📍 Medellín, Colombia (Remote-first, AMER time zones)
What I Build
- Workflow architecture → Removes founder from critical path within 60 days
- Documentation systems → Replaces tribal knowledge with searchable, updatable resources
- Operational dashboards → Translates noise into strategic decisions
- Team infrastructure → Enables execution without you in the middle
Where I Create Impact
- 45% reduction in onboarding time by restructuring how information flows
- Documentation coverage went from near-zero to 85%, enabling consistent execution
- Operational oversight across 13 simultaneous projects and 50+ staff with clear ownership
- Systems that freed leadership to focus on strategy instead of firefighting